Contact Us

How to Get in Touch with Us

There are several ways to get in touch with us, choose the option that works best for you.

    • Check the FAQs

Click the HELP link at the top of the page to find answers to the most frequently asked questions. Topic areas include:

      • Registration and accounts.
      • Shipping and ordering
      • Downloading
      • Software installation and more.


    • Submit an online help request

If you did not find a solution to your question on the FAQs, and request support, follow the instructions below:

Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.

    • Call us

Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/language.

    • Send mail or a fax

126 York Street, Suite 200
Ottawa, ON K1N 5T5, Canada
Get Directions
Fax: +1 (866) 469-7512

North America
6:00am to 6:00pm (Eastern Time)

USA/Canada (Toll Free): 1-866-435-4722
Local: 1-613-526-2881

Europe, Middle East and Africa (EMEA)
12:00pm to 12:00am CET (Central European Time)

France (Toll Free): 0800-916021
Germany (Toll Free): 0800-182-8612
Spain (Toll Free): 900-809754
United Kingdom (Toll Free): 0-800-098-8436
Other countries not listed: +44-845-8697566

Asia Pacific (APAC)
6:00pm to 6:00am (Singapore Time)

Australia (Toll Free): 1-800-426-231
Hong Kong (Toll Free): 800-968-781
Malaysia (Toll Free): 1-800-815-302