How to Get in Touch with Us
There are several ways to get in touch with us, choose the option that works best for you.
Click the HELP link at the top of the page to find answers to the most frequently asked questions. Topic areas include:
- Registration and accounts.
- Shipping and ordering
- Software installation and more.
- Submit an online help request
If you did not find a solution to your question on the FAQs, and request support, follow the instructions below:
Most requests are answered in less than 12 hours; all requests are answered within 2 business days. Our support hours are weekdays between 6am and 6pm EST.
Live customer support agents are available to assist you Monday to Friday between 6am and 6pm EST.; call waiting time varies by time of day. Click here for a list of phone numbers and hours of operations by region/language.
126 York Street, Suite 200
Ottawa, ON K1N 5T5, Canada
Fax: +1 (866) 469-7512
6:00am to 6:00pm (Eastern Time)
|USA/Canada (Toll Free):
Europe, Middle East and Africa (EMEA)
12:00pm to 12:00am CET (Central European Time)
|France (Toll Free):
|Germany (Toll Free):
|Spain (Toll Free):
|United Kingdom (Toll Free):
|Other countries not listed:
Asia Pacific (APAC)
6:00pm to 6:00am (Singapore Time)
|Australia (Toll Free):
|Hong Kong (Toll Free):
|Malaysia (Toll Free):